Job Description

Job Responsibilities:

• Review suspended carrier invoices and provide resolution and approval to carrier partners.
• Review detention and other accessorial charge requests and get authorization key for clients stakeholders.
• Provide payment status to carrier’s and give feedback on aging invoices.
• Review planned shipments for Clients plants from pickup to point of delivery and resolve any problems for plants and carriers’ partners around appointment setting, contact information, rating, missed pickups, and missed deliveries.
• Communicate with the Logistics Team and direct Managers daily to escalate issues; loads requiring recovery, spot quote shipments, critical or urgent issues on shipments or site needs, etc.
• Track & trace shipments, manage and report on various measurables in the TMS including, but not limited to carrier tender rejections, late delivery and pick-up, late delivery reason codes, load updates from carriers, critical customer lists, and others as needed.
• Maintain TMS data integrity, error corrections, template updates, rate and carrier management within the TMS and other administrative functions within the TMS.
• Assist in executing and communicating carrier scorecard data results for the carriers.
• Maintain Clients location database (Plants, Customers, Carriers, Suppliers).
• Communicate weekly Fuel Surcharge updates. Monitor freight invoices for fuel cost discrepancies and research as needed.
• Provide TMS training to new Masonite carriers and site users; develop and maintain SOP’s that pertain to TMS training; assist in TMS implementation.  

Skills:

• Shipment tracking and freight invoice auditing expertise
• TMS management and data integrity skills
• Strong communication and interpersonal abilities
• Customer service and carrier coordination proficiency
• Analytical thinking with problem-solving and reporting skills  

Education/Experience:

• Associates degree; or 3 years post-high school work experience.
• Intermediate analytical skills/experience.
• Minimum 1 year’s business analytics experience.
• Minimum 1 year freight audit experience.
• Minimum 2 years of customer service experience.
• Minimum 2 years of Transportation or Load Planning experience.
• Intermediate skill level with MS Office; required Excel and Word.

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