Job Summary:
Were looking for a friendly, curious Junior Support Tech V to join our IT Support team. In this role you'll be the first or second point of contact for end users troubleshooting desktop and laptop issues, supporting common business applications, handling service tickets, and escalating complex problems to senior engineers. This is an entry-level role with clear career progression, ideal for someone who enjoys helping people, learns quickly, and wants to grow technical skills in a fast-paced environment.
Key Responsibilities:
- Respond to user requests via ticketing system, phone, and chat
- Troubleshoot hardware, operating systems, and software issues
- Provide application support for standard business software
- Perform user account management tasks
- Remotely assist users and escalate issues when necessary
- Document solutions and maintain accurate records
- Assist with device imaging, deployment, and configuration
- Contribute to internal knowledge base and run books
Required Skills:
- Basic to intermediate troubleshooting of Windows and macOS
- Familiarity with Active Directory and user account administration
- Experience with ticketing systems and remote support tools
- Understanding of networking fundamentals
- Basic hardware diagnostics and repair skills
- Strong customer service and communication skills
- Problem-solving mindset and attention to detail
Certifications (preferred but not required)
- CompTIA A+, Network+, Microsoft 365 Fundamentals, or equivalent.
Education and Experience:
Minimum
- High school diploma or equivalent.
- 02 years of hands-on experience in help desk or technical support, or equivalent combination of education and experience.
Preferred
- Associate degree in Information Technology, Computer Science, or related field.
- Internship or volunteer help desk experience.
- Any relevant IT certifications (CompTIA A+, Microsoft, etc.).
Compensation & Benefits:
- $50,000 - $75,000 per year (range dependent on location, skills, and experience). Salary is commensurate with experience.
- Annual bonus eligibility or spot bonus programs.
- Medical, dental, and vision insurance (company-subsidized).
- 401(k) retirement plan with company match.
- Paid time off (PTO), company holidays, and paid sick leave.
- Parental leave and short-term disability coverage.
- Professional development budget and paid training/certification reimbursement.
- Opportunities for internal promotion and defined career ladder.
- Employee assistance program (EAP) and wellness initiatives.
Equal Opportunity Employer:
We are an equal opportunity employer committed to diversity and inclusion. We welcome applicants of all backgrounds and experiences.
...talented group(s) of individuals who are transforming our customer experiences? Are you looking for a unique way of working that will... ...skills? You came to the right place! We are looking for a Scrum Master to guide and coach multiple Scrum Teams within the Data and...
...Your success is a train ride away! As we move Americas workforce toward the future, Amtrak connects businesses and communities across... ...journey for our coach and sleeping car passengers. The Train Attendant can work either coach or sleeping cars. Coach Car Attendants...
...for building strong, confident female athletesboth on and off the field?2PiFit is hiring a coach to lead our middle school and high school girls strength & conditioning program. Were looking for someone who can connect with youth athletes, challenge them safely,...
...patients. As part of our growth, we are seeking an experienced Controller to lead all financial and accounting operations for our... ...and client profitability analysis; Support sales forecasting, pipeline analysis, and revenue projections; Manage and maintain the company...
...The Senior Specialist, Digital Marketing will lead the development and execution of comprehensive digital marketing strategies and campaigns... ...-driven insights. Candidates should be comfortable working remotely/work from home anywhere within the US. Primary Duties:...