Full-time / Part-time Customer Service Associate job at The UPS Store 6814 Irvine, CA, US

Job Description

The Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for UPS and US Postal Service shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has some retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be self motivated and a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. The candidate should have a good sense of humor and enjoy working with others. We have two locations for possible employment. Irvine or Newport Coast. Full Time or Part Time available. Please specify desired location(s) and full time or part time.

COMPENSATION

* $17.00 - $19.00 per hour D.O.Q.

RESPONSIBILITIES

Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean and safe working environment
Able to multitask and pay attention to detail
Able to stay organized and follow through and finish tasks.

QUALIFICATIONS

High school diploma or GED required
Retail/customer service experience
Good communication and people skills
Strong computer skills.
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 50+ pounds
Willing and able to work a very flexible schedule that may span Monday through Sunday
Notary Public a plus
Able to stand for 8 hour shift

BENEFITS

Employee Discounts
Sick Time
Uniforms Provided
Direct Deposit
Performance Bonus

Job Tags

Hourly pay, Part time, Flexible hours, Shift work,

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