Job Description

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!  

About this Role:

Under the direction of an Information Technology (IT) Manager, the IT Specialist I will perform routine analytical and technical support tasks with a high degree of technical versatility and broad industry knowledge for the Medi-Cal Enterprise Systems Modernization Division (MESMD). The work performed falls within the domains of Business Technology Management, Client Services, and Software Engineering. The IT Specialist I will manage user accounts and technical inventory. Independently resolve user incidents and requests. Ensure that software/hardware adheres to organizational enterprise architecture, ensuring secure, reliable, and accessible solutions that are in compliance with the Department’s security policies. Develop, test, maintain, and deploy Software as a Service (SaaS) products. Configure and/or modify software programs; perform data import and export activities. Monitor IT systems to ensure their integrity and modify the system as needed to meet performance requirements. Troubleshoot routine issues; track software licensing; support administration of development tools; may install and/or repair hardware, or peripheral equipment; and perform other related activities.

This is a re-advertisement of JC-501274. If you previously applied under JC-501274, you would need to re-apply under this new Job Control, JC-501970 in order to be considered.

This position is pending Human Resource Department Approval.

Have questions and/or need assistance? Contact ? Recruit@dhcs.ca.gov , we are here to help walk you through the state hiring process! 

You will find additional information about the job in the .

Working Conditions

Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following these simple steps:

1. Review the education and experience minimum qualifications (MQ’s) of the  . See the Minimum Requirements section above.
2. Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents, which include the statement of qualifications - see the "Required Application Package Documents" section below.

Once you have applied, take the 

Statement of Qualifications Requirement Section

Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The Statement of Qualifications (SOQ) serves as documentation of each candidate's ability to present information clearly and concisely in writing. We request that you refrain from using Artificial Intelligence (AI) assistance while crafting your response. The DHCS may not consider applicants who fail to provide an SOQ with their application. Resumes do not take the place of the SOQ.

The SOQ must be typed, no more than two pages (2) in length and 12-point Arial font. The SOQ must address the following:

1. Describe your experience supporting or administering development tools or pipelines (e.g., Git, CI/CD systems, artifact repositories, or automation tools). Include a specific example of an issue you diagnosed and resolved, and the steps you took to solve it.
2. Explain your experience working with Atlassian tools, such as Jira or Confluence. Describe a configuration, workflow update, integration, or administrative task you completed, what problem it solved, and how you ensured it met user needs.
3. Describe a time you had to learn a new tool or technology quickly to support a project. What was your approach, and how did you apply the new knowledge to your work?

Candidates who do not complete and submit an SOQ may not be considered for this position.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's 

provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey:  . This survey is not required to be considered for this position.

Telework and Salary Information

Telework:  This position offers a hybrid work schedule as outlined in the telework information section; the amount of telework is based on the operational business needs. Beginning July 1, 2025, pursuant to Executive Order N-22-25 issued March 3, 2025, and California Department of Human Resources (CalHR) Statewide Guidance issued March 13, 2025, DHCS team members generally will be required to report in-person a minimum of four days per week unless exempted/excepted.

The DHCS office location for this position is: 1500 Capitol Avenue, Sacramento, CA 95814.

Business travel may be required, and reimbursement considers an employee’s designated office and residence, subject to regulations and bargaining unit contract provisions.  All commute expenses to the reporting location will be the responsibility of the selected candidate.

Salary: Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position’s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Special Requirement Section for the Statement of Qualifications instructions.

Job Tags

Permanent employment, Full time, Contract work, Work at office, Remote work,

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