Job Description

The Director of Client Services is a senior, relationship-driven leader responsible for sourcing, pursuing, and securing new third-party management business for PeakMade Real Estate across the multifamily and build-to-rent platforms.

This role partners closely with the Vice President of Client Services and executive leadership to expand PeakMade’s management portfolio by building trusted relationships with owners, developers, and capital partners, and by representing PeakMade as a best-in-class operating partner in the industry.

This is a front-end growth role focused on origination, relationship development, and closing new management opportunities.

Requirements

Business Development & Growth

• Own and drive new business development efforts for PeakMade’s third-party management platform.
• Identify, cultivate, and convert relationships with owners, developers, and investors into new management opportunities.
• Build and maintain a robust pipeline of prospective clients and active pursuits.
• Lead outreach efforts, including cold and warm introductions, networking, and follow-up.
• Partner with leadership to execute PeakMade’s long-term growth strategy.

Client Relationships & Industry Presence

• Serve as a senior ambassador for PeakMade in the multifamily, student housing, and BTR sectors.
• Maintain strong, ongoing relationships with current and prospective clients.
• Attend and actively participate in industry conferences, events, and organizations.
• Stay current on market trends, competitive landscape, and client needs.

Proposals, RFPs & Contracts

• Lead the preparation and coordination of RFP, RFI, and proposal responses.
• Oversee development of pitch materials, financial analyses, and presentations.
• Participate in management agreement negotiations and preparation.
• Collaborate with internal teams to ensure proposals align with operational capabilities.

Internal Collaboration & Deal Execution

• Coordinate with operations, marketing, and leadership to support business development efforts.
• Assist with onboarding and transition of newly awarded third-party management contracts.
• Participate in property due diligence, site visits, and market research as needed.
• Support consulting assignments related to new business opportunities.

What Success Looks Like

• Consistent origination and closing of new third-party management contracts.
• A healthy, well-maintained pipeline of qualified prospects.
• Strong, long-term relationships with owners and capital partners.
• Increased visibility and reputation of PeakMade as a preferred management partner.

Qualifications & Experience

• Bachelor’s degree from an accredited four-year college or university preferred.
• 3+ years of experience in the multifamily and/or student housing industry, with direct exposure to business development, client services, or owner relationships.

• Demonstrated success in  sales.
• Experience leading RFPs, proposals, and client presentations.
• Strong financial and analytical skills; proficiency in Excel and Word required.
• Excellent communication, negotiation, and relationship-building skills.
• Entrepreneurial mindset with a proactive, results-oriented approach.
• Ability to travel frequently and represent PeakMade professionally at industry events.
• Strong alignment with PeakMade’s values and collaborative culture.
• Position is remote, but based in the Midwest or Eastern United States. Preference given to candidates located in Atlanta, Florida, Chicago, or Nashville.

Why This Role at PeakMade

• High-impact role with direct influence on company growth.
• Access to executive leadership and strategic decision-making.
• Opportunity to work across multiple asset classes and platforms.
• Performance-driven environment with opportunity for long-term growth.

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